This Agreement covers MFP Capital Group Inc. and all subsidiaries including Mission Financial Partners, LLC d/b/a Aspiration (collectively “Aspiration”).
This Electronic Communication and E-Sign Agreement (the “Agreement”) allows us to provide you with an electronic version of important notices and documents associated with products and services offered by Aspiration. For purposes of this Agreement, the words “we,” “our,” and “us” mean Aspiration, affiliates, successors and assigns. The words “you” and “your” means each applicant, account owner and anyone else with access to an Aspiration account. If there is more than one owner, then these words mean each account owner separately, and all account owners jointly.
We are required by law to give you certain information in writing. This means you have the right to receive that information physically, on paper. With your consent, Aspiration will send that information to you electronically, instead, in accordance with the federal Electronic Signatures in Global and National Commerce Act (“E-Sign Act”). By consenting to this Agreement, you consent to receive Communications in electronic form for any Aspiration products, services, and accounts that you apply for or obtain, either now or in the future. You also consent to the use of electronic signatures in your relationship with Aspiration. "Communications" includes each disclosure, notice, agreement, privacy policy, statement, record, document, and other information that may be required or otherwise provided during the business relationship between you and Aspiration. We reserve the right to provide Communications in paper form.
Electronic Communications may be posted within the Aspiration website and/or delivered to the email address you provided to Aspiration. It is your responsibility to keep current your contact information associated with your Aspiration account so that we can send you electronic Communications.
You can update your email address and other contact information from your account settings within the Aspiration website, mobile app, or by contacting Aspiration at 800-683-8529. You can withdraw your consent to receive Electronic Communications. You have the right to withdraw your consent to receive electronic Communications. If you withdraw your consent, we will terminate your Aspiration account and related services, including your use of the Aspiration online applications. To withdraw your consent, please contact Aspiration at 800-683-8529.
To receive a paper copy of any document that has been previously provided to you, please contact customer service at 800-683-8529. There is no cost for requesting paper documents. Future Communications will continue to be delivered electronically unless you withdraw your consent, as described below. We reserve the right to terminate our relationship, if we are unable to support certain requests for paper documents.
To access electronic Communications, you will need certain browser and encryption software that meet these requirements. Our system requirements are:
By consenting to this Agreement, you confirm that the electronic device you use to access Aspiration products and services meets the minimum specifications and requirements outlined above. If a change in these hardware or software requirements creates a substantial risk that you will not be able to access or retain electronic Communications, Aspiration will provide you with notice of such change. Continued use of our electronic services after any such notice signifies your acceptance of the change and reaffirmation of your consent.
By checking the "I Accept" box at account opening, you consent to the electronic delivery of all Communications. You cannot open this account without acceptance of this Agreement. You confirm that you have access to an electronic device that satisfies our minimum system requirements, and that you have access to a printer and/or the ability to download information.
By consenting to electronic delivery of Communications, you also agree that Aspiration will not be providing to you any future Communications in paper form unless specifically requested by the means defined above. You should retain a copy of this Agreement and all other Communications for your records.
Network security: Our network infrastructure enforces security at each level with strict routing, firewalls and controlled access.
Encryption: We use industry-standard encryption to ensure your personal information is protected when it is sent to and from our website or app, and when it's stored.
Security of data: We have implemented systems to securely store and protect your data, and restrict access to your information on a need-to-know basis. Any personally identifiable information, such as your Social Security number, is stored encrypted and your password is hashed. Your Aspiration Account
Fraud Protection and Alerts: We have automated and manual systems to identify and notify you of any suspicious activity. If you see any unrecognized activity in your account, please contact Aspiration immediately at support@aspiration.com or 800-683-8529.
Account Security Features: We proactively protect your account with automatic sign out, identity verification and detection of suspicious account access.
Multi-Factor Authentication: We use multi factor authentication that adds an extra layer of protection for account login. It requires the customer to provide evidence of knowledge (email, password) and possession (6 digits code sent to the customer's mobile phone (SMS) or customer's email account) to be granted access to the account.
MFP Capital Partners Inc. through wholly-owned subsidiaries including Mission Financial Partners LLC d/b/a Aspiration (collectively "Aspiration") provide notice, communicate, and market products and services through SMS, text messaging, push notifications, and other cellular-based channels.
You can cancel the SMS service at any time. Just text "STOP" to the SMS message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. Alternatively, you can contact support@aspiration.com to resume SMS services.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@aspiration.com or 800-683-8529.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Version: 1.0 (Published February 2024)